Take 10% OFF the entire shop with code SATURDAY10 (today & tomorrow only)! Email subscribers get 20% off! Not on our list? You know what to do - click here! And thanks for #shoppingsmall this holiday season.

FAQ

shipping

After placing your order, you’ll receive confirmation via email within a few hours (usually only takes a few minutes!). Once your item has been hand-packed, we will send another email including tracking where you can follow your gift as it makes its way to you or your recipient.

If you’re having issues locating your order or tracking confirmation emails, please reach out to orders [at] paloverdebotanicals.com for help.

Unfortunately, due to the botanical (and oftentimes fragile) nature of our orders, we do not ship internationally at this time. But check back soon, as this could change in the future!

Sales tax is automatically added to your order on the checkout page. Taxes are calculated based on the delivery address you provide.

We ship all packages via USPS Priority Mail with tracking confirmation. 

We can! Since we use USPS for our shipping, we are able to ship to P.O. Boxes.

products & packaging

Every gift box is hand wrapped in our signature Paloverde gift boxes – we have two box options for you to choose from. A luxurious, lasting wooden keepsake box or a whimsical (and also very reusable!) mailer box. Our wooden boxes are shipped in a sturdy corrugated box for safe transit. Since this is a gift, we never include invoices or prices in your box. 

If you picked a plant friend or fragile item to include in your box, we take great care in packing items so they arrive safely, while still maintaining a beautiful aesthetic as part of your gift box with our custom tissue paper... we love the little details! 

Our gift collection is constantly changing! We only stock small batch products and unique goods sourced direct from creators, artists and indie brands so you’ll see many products return, but some are truly bespoke and one-of-a-kind, so if you spot something that tickles your fancy – grab it while you can!

Our plant selection also fluctuates based on what varieties are available from our nursery partner, and we strive to pick the healthiest and most striking plants for you to choose from.

Of course. All gifts come with a customized card and a handwritten note, which you’ll be able to specify before checking out. All we need from you is a heartfelt message!

We can’t wait to learn more about your creations and love partnering directly with artists, makers and small businesses on gifts.

Head over to our contact page and fill out our Partnerships form to start the convo.

general

Yes! Creating an account will make it easy to track past orders, save your preferences for future orders and update your wishlist + favorite product picks!

You can sign up for an account with Paloverde here or click on the icon in the upper right corner on any of the Paloverde pages and you'll be prompted to login or create an account.

We love hearing from new folks and returning customers! Send us a note at hello [at] paloverdebotanicals.com and we’ll respond as soon as we’re able.

returns & refunds

Unfortunately, due to the custom nature of each gift (and the love + devotion put into designing and packaging each gift box), we are unable to offer returns or exchanges.

But if you or a recipient are not 100% happy with your gift upon delivery, please email us at orders [at] paloverdebotanicals.com and will be happy to offer a refund or replacement product(s) - whatever we can to make it right!

custom gifting

Of course! Check out our Build Your Own collection and choose your:

1) Box size & packaging colors

2) Your own custom mix of gift elements from our curated collection

3) Card Type (and personal message, which we will handwrite and include with your gift) and you’re set!

We do indeed, and we love collaborating on custom projects – big or small! From custom built vacation gift bags, to bridesmaid & groomsmen suites, client appreciation gifts or corporate holidays, and more.

Check out our contact page for more info and to send an inquiry.

}